Privacy Policy

This Privacy Policy describes how FSTBAL (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from fstbal.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refers to you as the user of our Services, whether you are a customer, a website visitor, or any other individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this policy. If you do not agree, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our Site, update the "Last updated" date, and take any other steps required by law.

How We Collect and Use Your Personal Information

To provide our Services, we collect and have collected personal information about you from various sources. The information we collect and use varies depending on how you interact with us. In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide our Services, comply with legal obligations, enforce our terms of service, and to protect or defend our Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections detail the categories of personal information we collect.

Information We Collect Directly from You

Information you directly submit to us through our Services may include:

Basic contact details: Your name, address, phone number, and email.
Order information: Your name, billing address, shipping address, payment confirmation, email, and phone number.
Account information: Your username and password.
Shopping information: Items you view, add to your cart, or put on your wishlist.
Customer support information: Information you include in communications with us, for example, when sending a message through our Services.

Some features of our Services may require you to directly provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, your network connection details, your IP address, and other information regarding your interaction with our Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies that support our Site and Services
Our payment processors, who collect payment information (e.g., credit/debit card information, billing address) to process your payments and fulfill your orders.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their policies and practices.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide you with the Services, including processing payments, fulfilling orders, sending notifications related to your account or purchases, managing your account, arranging for shipping, and facilitating returns and exchanges.
Marketing and Advertising: We use your information for marketing and promotional purposes, such as sending communications by email, text message, or postal mail, and to show you advertisements.
Security and Fraud Prevention: We use your information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials safe. If you believe your account has been compromised, please contact us immediately.
Communicating with you: We use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to run analytics, and to better understand user interaction. We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers accept Cookies by default, but you can usually set your browser to remove or reject them. Be aware that blocking Cookies can negatively impact your user experience and may cause some features to function incorrectly.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

With vendors and other third parties who perform services on our behalf (e.g., payment processing, shipping, customer support).
With business and marketing partners.
When you direct or consent to the disclosure of certain information to third parties.
In connection with a business transaction, to comply with legal obligations, to enforce our terms of service, and to protect our rights or the rights of our users.

User Generated Content

Our Services may allow you to post product reviews and other user-generated content. If you choose to submit content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information you make publicly available.

Third Party Websites and Links

Our Site may contain links to websites operated by third parties. If you follow these links, you should review their privacy and security policies. We are not responsible for the privacy or security of these third-party sites.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” We recommend that you do not use unsecure channels to communicate sensitive information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide our Services, comply with legal obligations, or enforce our policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information, though these rights may not be absolute and may apply only in certain circumstances:

Right to Access / Know: You may have the right to request access to the personal information we hold about you.
Right to Delete: You may have the right to request that we delete the personal information we maintain about you.
Right to Correct: You may have the right to request that we correct inaccurate personal information.
Right of Portability: You may have the right to receive a copy of your personal information and to request that we transfer it to a third party.
Managing Communication Preferences: You can opt out of receiving promotional emails from us at any time by using the unsubscribe option provided in our emails.

You can exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising these rights. We may need to verify your identity before responding to your request.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside of your country, including in the United States. Your information may also be processed by our staff and third-party service providers in these countries.

Contact

Should you have any questions about this Privacy Policy or wish to exercise your rights, please email us at hello@fstbal.com.